Grounded Footwear® Help Center
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Orders, shipping, returns and our 90-day money-back guarantee, all in one place.
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Track Your Order
Find your confirmation email and tap View or Manage Order, or log in with your email code.
Track orderReturns Policy
Return within 90 days of delivery for a full refund.
Read policyShipping & Delivery
Most orders arrive within 3-5 business days.
Read moreOrders FAQ
Check, change or cancel an order.
Read FAQ90-Day Guarantee
Every Grounded Footwear® product is covered by our 90-day money-back guarantee.
Read moreContact Us
Email or call our customer service team.
Get in touchTerms & Conditions
The terms that apply when you use our site and order from us.
Read termsPrivacy Policy
How we collect, use and protect your information.
Read policyReturns & refunds
Sending a return?
First contact our customer service team to arrange your return. Returns should arrive unworn, re-packed in their original packaging, and in their original condition. Refunds may take up to 10 business days to post after your return is processed and approved.
Read the Returns PolicyPO Box 19223
Akron, OH, 44319
United StatesWhen shipping your return, please use USPS (United States Postal Service) to ensure delivery, as other carriers may not deliver to PO boxes.
Quick answers
Frequently asked questions
Where is my order?
After placing an order, you'll receive two emails from us, one when your order is confirmed and another one when your order ships. Once it's with the carrier, you can track it in a few different spots; through the tracking information provided in your shipping confirmation email, or by logging into your Customer Account.
If you haven't received your tracking number within 2 business days after placing your order, please reach out to our Customer Service team.
What is the delivery time?
You can expect your order to be delivered within 3-5 business days in most cases. During holiday times or periods of slower parcel transit times, we ask for your understanding if there are slightly longer timelines.
How can I cancel my order?
If you would like to cancel, please contact us as soon as possible and a customer service representative will be able to assist you.
We are usually able to cancel your order as long as your order has not yet been picked and packed at our fulfillment center, so please contact us as soon as you can.
Can I modify my order after it has been placed?
Yes, there is a window of time where we are able to modify your order. This occurs between the time when your order is placed and when your items are picked and packed by our fulfillment center.
If you would like to modify your order, please contact us as soon as possible and our customer service staff will be happy to assist you.
How can I change the shipping address of my order?
If you would like to change your shipping address, please contact customer service as soon as possible.
We are normally able to make changes to the shipping address as long as your order has not yet been picked and packed at our fulfillment center, so please inform us as soon as you can.
How do I return my order?
To return your order and qualify for a full refund, first contact our customer service department to arrange for the return of the goods. Note that returns should arrive unworn, re-packed in their original packaging, and in their original condition. Upon contacting our customer service team we'll give you instructions on how to return your order to our warehouse for a full refund. It is important that you return the items within 90 days of arranging it.
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Still need help?
Email support@groundedfootwear.com or call (888) 996-7910. Every pair is covered by our 90-day money-back guarantee.
